Frequently Asked Questions
Everything you need to know about shopping with EMI Records.
How long does shipping take for vinyl and CDs?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.
What is your return policy for physical media?
We accept returns on unopened and sealed items within 30 days of purchase. If a record is defective or skips upon first play, please contact our support team for a replacement.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website.
Do you offer pre-orders for upcoming releases?
Absolutely. Pre-orders are charged at the time of purchase and will be shipped to arrive as close to the official release date as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How do you ensure records aren't damaged during transit?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl to prevent corner dings and warping during the shipping process.