Returns & Exchanges
At EMI Records, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack Your Items
Place the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund or exchange.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing